Ticket processing

We work with agencies that create bespoke tours and take care of the entire journey for the customer. We plan the itinerary from the city of departure to the tour destination and back: flights, ground transport, connections and support. Clients enjoy a comfortable experience from the very start of their journey, whilst the agency does not have to spend resources on transport arrangements.

We needed to bring together two clients from different cities in Ukraine for a joint flight from Warsaw in the utmost comfort. We chose a direct train, booked an entire compartment for the two of them, and organised a transfer to an intermediate station for one of the passengers. The clients met whilst travelling and made it to their flight with plenty of time to spare.

The company’s executives were on holiday with their families, but during the trip they needed to attend a business meeting at short notice. We quickly rearranged the itineraries, secured tickets for all participants and maintained the overall flow of the trip.
The work plans have been completed, and the families’ holidays have not been disrupted.

A group of Ukrainian veterans and their companions were due to travel to the Oceanman international swim.
We organised all the logistics: the train from Kyiv, transfers, flight tickets and the hotel. We also arranged with the organisers for veterans to take part in the swim free of charge.

It was the client’s first time flying, and she required full support for her journey from Kyiv: train + flight.
We planned a convenient itinerary and allowed for a 6-hour layover in Budapest — the customer was able to take a stroll through the city centre. We explained how to find her way around the city, which transport to use and how to buy a travel pass. When her flight was delayed at the airport, we explained how the meal voucher worked and helped her find her way to the gate. The client felt confident at every stage of her journey.

We organised a corporate break in Italy (Puglia) for over 50 of the company’s employees. The participants flew into different airports but stayed at the same hotel. We organised all the transfers (meet and greet, transport to the hotel, return transfers). Everything was planned down to the last detail.

During the war, in 2022, we helped 11 children travel to the US and Canada to be reunited with their parents. The children flew under the airline’s supervision. The difficulty lay in the fact that not all airlines allow a child to board without a letter of authorisation from their parents. We found an airline, arranged the itinerary and monitored the flight from check-in right through to the child being handed over to their parents.

In February 2023, more than 240 flights were cancelled due to snowfall. During this period, 10 customers found themselves in a situation in Istanbul. We monitored the flights, reacted quickly and rebooked passengers onto alternative flights — everyone arrived with minimal stress.

A transfer service was organised for over 150 children from various countries (including Ukraine). The itinerary included a train journey, a private coach and a flight. Particular attention was paid to border crossing procedures, visa requirements and escort services. Individual itineraries were put together for children from other countries. We were in constant contact with our parents.

A complex flight to Bhutan was organised for a group of nine participants. We arranged itineraries for passengers from various countries to Delhi, where the group met up and flew on together to Paro. Business-class tickets were purchased and a VIP meet-and-greet was arranged at the transit point in Delhi to ensure a swift passage through security.