Travel concierge FlyPoint
About us
FlyPoint is an air travel concierge service that organises and supports your comfortable air travel.

We take care of every aspect of your journey.
We take care of every aspect of your flight — from booking tickets, selecting your seat on board and planning connections to airport services, transfers and more — and we’re on hand to help resolve any unexpected issues, even in the most challenging situations. We have many friends and partners in the travel industry and can fulfil almost any request: from chartering a private jet to ordering a cake.
Ours services
Travel concierge
Searching for the best route, booking and purchasing flight tickets, and checking connections.
Transfer
Airport transfer; collection from the airport, transfer to the hotel or apartment.
Hotel bookings
Search for and book a hotel that meets all your preferences, requirements and budget.
Insurance
We’ll sort out all the necessary paperwork for you and insure your luggage.
Sporting events
Marathons, open-water swims, trail runs, cycle races and taking part in other competitions.
Private aviation
Exclusive itineraries, private air transfers and aircraft.
Travel agencies
An agency partnership offering favourable terms and flexible tools.
Business travel
Business travel, delegations, events, staff tickets.

Olena Bezrukava
Founder and owner of the Flypoint travel concierge service
A letter from the headteacher FlyPoint
I care deeply about every client and do my best to help reduce your stress levels.
Air travel concierge services are a way for busy people to take the stress out of travelling and relax when they’re heading off on a business trip or holiday.
I use FlyPoint’s services myself when I travel, as it’s always a chance to improve the service. At the same time, I’m genuinely delighted that the team has already sorted out online check-in and booked my favourite seat on board.
When my luggage went missing during my stopover in Paris, I filled in the forms without any stress. I knew that the service would take care of tracking it and would send me a notification when my suitcase arrived in Kyiv. With the concierge service, you can simply be sure that everything will be fine and there’s no need to even start worrying.
I’m proud that we know everything about our regular customers: where they like to sit and what they’d like to eat on the plane, which of them dislike early morning flights and which, on the contrary, dislike late ones. My team and I put ourselves in our customers’ shoes in every situation. In every instance, we explore all possible solutions to the problem.
I understand the concerns of every passenger and strive to reduce their stress levels. I came into the tourism industry with no prior experience and have worked my way up to where I am today.
We take note of the customer’s preferences for future trips
We make a note of all your personal preferences — favourite destinations, meal preferences, preferred airlines, transfers or VIP lounges. Next time, there’s no need to explain it all again — we already know what suits you best.
Please be advised that the validity of these documents is about to expire
We keep track of the expiry dates of your passports, visas and other documents, and remind you of booking and payment deadlines so that you don’t miss out on tickets or special fares.
A reminder regarding your flight, transfers and connections
We provide all the details — from where to check in online to connections and transfers. We monitor flight connections, assist in the event of route changes, and liaise with airlines in the event of delays or cancellations.
We provide all the travel details — the departure terminal and how to get to the airport
We are sending you instructions on how to get to the airport, which terminal your flight departs from, where to find Fast Track or Meet & Assist (if available), what time to arrive at the terminal, as well as full details regarding gate-to-gate assistance.
Ours partners









Why FlyPoint
FlyPoint is a service that understands every passenger and aims to reduce stress levels.
Personal managers
You’re dealing with a real person who guides you through the process, from your initial enquiry right through to your return.
24/7 Customer Support
We’re always on hand throughout your trip — via your preferred messaging app or by phone.
Tariffs to suit you
Flexible packages to suit a range of needs and the best solutions for every traveller.
Support in the event of force majeure
We deal promptly with any problems or unforeseen circumstances that arise whilst travelling — you’ll get a personalised response, not a template or a bot.


















