Travel concierge FlyPoint

About us

FlyPoint is an air travel concierge service that organises and supports your comfortable air travel.

We take care of every aspect of your journey.

We take care of every aspect of your flight — from booking tickets, selecting your seat on board and planning connections to airport services, transfers and more — and we’re on hand to help resolve any unexpected issues, even in the most challenging situations. We have many friends and partners in the travel industry and can fulfil almost any request: from chartering a private jet to ordering a cake.

Ours services

Travel concierge

Searching for the best route, booking and purchasing flight tickets, and checking connections.

Transfer

Airport transfer; collection from the airport, transfer to the hotel or apartment.

Hotel bookings

Search for and book a hotel that meets all your preferences, requirements and budget.

Insurance

We’ll sort out all the necessary paperwork for you and insure your luggage.

Sporting events

Marathons, open-water swims, trail runs, cycle races and taking part in other competitions.

Private aviation

Exclusive itineraries, private air transfers and aircraft.

Travel agencies

An agency partnership offering favourable terms and flexible tools.

Business travel

Business travel, delegations, events, staff tickets.

Olena Bezrukava

Founder and owner of the Flypoint travel concierge service

A letter from the headteacher FlyPoint

I care deeply about every client and do my best to help reduce your stress levels.

Air travel concierge services are a way for busy people to take the stress out of travelling and relax when they’re heading off on a business trip or holiday.

I use FlyPoint’s services myself when I travel, as it’s always a chance to improve the service. At the same time, I’m genuinely delighted that the team has already sorted out online check-in and booked my favourite seat on board.

When my luggage went missing during my stopover in Paris, I filled in the forms without any stress. I knew that the service would take care of tracking it and would send me a notification when my suitcase arrived in Kyiv. With the concierge service, you can simply be sure that everything will be fine and there’s no need to even start worrying.

I’m proud that we know everything about our regular customers: where they like to sit and what they’d like to eat on the plane, which of them dislike early morning flights and which, on the contrary, dislike late ones. My team and I put ourselves in our customers’ shoes in every situation. In every instance, we explore all possible solutions to the problem.

I understand the concerns of every passenger and strive to reduce their stress levels. I came into the tourism industry with no prior experience and have worked my way up to where I am today. 

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We take note of the customer’s preferences for future trips

We make a note of all your personal preferences — favourite destinations, meal preferences, preferred airlines, transfers or VIP lounges. Next time, there’s no need to explain it all again — we already know what suits you best.

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Please be advised that the validity of these documents is about to expire

We keep track of the expiry dates of your passports, visas and other documents, and remind you of booking and payment deadlines so that you don’t miss out on tickets or special fares.

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A reminder regarding your flight, transfers and connections

We provide all the details — from where to check in online to connections and transfers. We monitor flight connections, assist in the event of route changes, and liaise with airlines in the event of delays or cancellations.

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We provide all the travel details — the departure terminal and how to get to the airport

We are sending you instructions on how to get to the airport, which terminal your flight departs from, where to find Fast Track or Meet & Assist (if available), what time to arrive at the terminal, as well as full details regarding gate-to-gate assistance.

 

Ours partners

Why FlyPoint

FlyPoint is a service that understands every passenger and aims to reduce stress levels.

Personal managers

You’re dealing with a real person who guides you through the process, from your initial enquiry right through to your return.

24/7 Customer Support

We’re always on hand throughout your trip — via your preferred messaging app or by phone.

Tariffs to suit you

Flexible packages to suit a range of needs and the best solutions for every traveller.

Support in the event of force majeure

We deal promptly with any problems or unforeseen circumstances that arise whilst travelling — you’ll get a personalised response, not a template or a bot.

Detailed description services

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Finding the best route, the best dates and connections.

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Booking flights and reminders about payment deadlines.

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Online check-in, booking of paid/free seats.

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Changing the date or returning a ticket in accordance with the fare rules.

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Assistance with resolving any issues relating to your flight, and providing further information about your flight.

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Negotiations with airlines in the event of any unforeseen circumstances.

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Joint inspection. Fast track (where available).

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Meet and Assist service (airport meet-and-greet on arrival and departure, subject to availability).

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Gate-to-Gate service (an airline member of staff will meet you and escort you to the next gate, where available).

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Booking of VIP lounges and services (on request).

We Let’s make travelling easy and enjoyable for you

WE WORK WITH ALL THE LEADING AIRLINES

Cases our clients

Tailor-made tours — turnkey logistics

We work with agencies that create bespoke tours and take care of the entire journey for the customer. We plan the itinerary from the city of departure to the tour destination and back: flights, ground transport, connections and support. Clients enjoy a comfortable experience from the very start of their journey, whilst the agency does not have to spend resources on transport arrangements.

Two customers from different towns — one flight

We needed to bring together two clients from different cities in Ukraine for a joint flight from Warsaw in the utmost comfort. We chose a direct train, booked an entire compartment for the two of them, and organised a transfer to an intermediate station for one of the passengers. The clients met whilst travelling and made it to their flight with plenty of time to spare.

A business trip with the families and a working meeting

The company’s executives were on holiday with their families, but during the trip they needed to attend a business meeting at short notice. We quickly rearranged the itineraries, secured tickets for all participants and maintained the overall flow of the trip.
The work plans have been completed, and the families’ holidays have not been disrupted.

Oceanman — a trip for Ukrainian veterans

A group of Ukrainian veterans and their companions were due to travel to the Oceanman international swim.
We organised all the logistics: the train from Kyiv, transfers, flight tickets and the hotel. We also arranged with the organisers for veterans to take part in the swim free of charge.

A client’s first flight — itinerary + support whilst travelling

It was the client’s first time flying, and she required full support for her journey from Kyiv: train + flight.
We planned a convenient itinerary and allowed for a 6-hour layover in Budapest — the customer was able to take a stroll through the city centre. We explained how to find her way around the city, which transport to use and how to buy a travel pass. When her flight was delayed at the airport, we explained how the meal voucher worked and helped her find her way to the gate. The client felt confident at every stage of her journey.

Corporate travel

We organised a corporate break in Italy (Puglia) for over 50 of the company’s employees. The participants flew into different airports but stayed at the same hotel. We organised all the transfers (meet and greet, transport to the hotel, return transfers). Everything was planned down to the last detail.

Unaccompanied children

During the war, in 2022, we helped 11 children travel to the US and Canada to be reunited with their parents. The children flew under the airline’s supervision. The difficulty lay in the fact that not all airlines allow a child to board without a letter of authorisation from their parents. We found an airline, arranged the itinerary and monitored the flight from check-in right through to the child being handed over to their parents.

Snowfall in Istanbul

In February 2023, more than 240 flights were cancelled due to snowfall. During this period, 10 customers found themselves in a situation in Istanbul. We monitored the flights, reacted quickly and rebooked passengers onto alternative flights — everyone arrived with minimal stress.

The "Star Time Camp" in Spain

A transfer service was organised for over 150 children from various countries (including Ukraine). The itinerary included a train journey, a private coach and a flight. Particular attention was paid to border crossing procedures, visa requirements and escort services. Individual itineraries were put together for children from other countries. We were in constant contact with our parents.

Retreat in Paro (Bhutan)

A complex flight to Bhutan was organised for a group of nine participants. We arranged itineraries for passengers from various countries to Delhi, where the group met up and flew on together to Paro. Business-class tickets were purchased and a VIP meet-and-greet was arranged at the transit point in Delhi to ensure a swift passage through security.

Let’s get started our journey together?

Olena Bezrukava

Founder and owner of the Flypoint travel concierge service

My name is Olena, your travel concierge. Every flight is an experience. An unpleasant situation at the airport can dampen your spirits and affect your entire trip. We cannot foresee every situation, but we can help resolve any issues that may arise during your journey.