Travel concierge

Fly with ease with FlyPoint

A professional travel concierge for businesses, partners and private air travel.

Travel concierge

Fly with ease with FlyPoint

A professional travel concierge for businesses, partners and private air travel.

FlyPoint is a service for people who don’t want to spend their lives searching for flights and making bookings late at night

We take care of everything you need for a comfortable flight — from booking tickets, choosing your seat and in-flight meals to planning all your connections, organising and checking your transfers, as well as dealing with any unexpected issues.

Ours

services

Ours

services

For individual customers

Tickets, support and assistance – for when you don’t want to worry.

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For businesses and corporate clients

Business travel, delegations, events, staff tickets.

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For travel agencies

An agency partnership offering favourable terms and flexible tools.

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Private aviation

Exclusive itineraries, private air transfers and aircraft.

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Sporting events

Marathons, open-water swims, trail runs, cycle races and taking part in other competitions.

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Flights 360

An online course for anyone who wants to book flights themselves.

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WE WORK WITH ALL THE LEADING AIRLINES

Olena Bezrukava

Founder and owner of the Flypoint travel concierge service

Why do people choose it? FlyPoint?

Together, we are a team that works in synergy: our clients always receive the support and care they need to optimise their time and business processes within their company. We don’t just sell flight tickets; we provide a service centred on care and support.

How does that work? is working

We offer a solution that will transform the way you travel

We don’t just sell tickets — we give you time and peace of mind
We organise your entire trip, from booking your tickets to your return, so that you can focus on what matters. 

You delegate

Please complete the application form on the website or contact a manager.

We save you time

We’re looking for tickets, checking transfers and bookings.

We’re always available

We support our clients throughout their journey.

We Let’s make travelling easy and enjoyable for you

Ours partners

Why FlyPoint

FlyPoint is a service that understands every passenger and aims to reduce stress levels.

Personal managers

You’re dealing with a real person who guides you through the process, from your initial enquiry right through to your return.

Support whilst travelling

We’re always on hand throughout your trip — via your preferred messaging app or by phone.

Tariffs to suit you

Flexible packages to suit a range of needs and the best solutions for every traveller.

Support in the event of force majeure

We deal promptly with any problems or unforeseen circumstances that arise whilst travelling — you’ll get a personalised response, not a template or a bot.

Cases our clients

Tailor-made tours — turnkey logistics

We work with agencies that create bespoke tours and take care of the entire journey for the customer. We plan the itinerary from the city of departure to the tour destination and back: flights, ground transport, connections and support. Clients enjoy a comfortable experience from the very start of their journey, whilst the agency does not have to spend resources on transport arrangements.

Two customers from different towns — one flight

We needed to bring together two clients from different cities in Ukraine for a joint flight from Warsaw in the utmost comfort. We chose a direct train, booked an entire compartment for the two of them, and organised a transfer to an intermediate station for one of the passengers. The clients met whilst travelling and made it to their flight with plenty of time to spare.

A business trip with the families and a working meeting

The company’s executives were on holiday with their families, but during the trip they needed to attend a business meeting at short notice. We quickly rearranged the itineraries, secured tickets for all participants and maintained the overall flow of the trip.
The work plans have been completed, and the families’ holidays have not been disrupted.

Oceanman — a trip for Ukrainian veterans

A group of Ukrainian veterans and their companions were due to travel to the Oceanman international swim.
We organised all the logistics: the train from Kyiv, transfers, flight tickets and the hotel. We also arranged with the organisers for veterans to take part in the swim free of charge.

A client’s first flight — itinerary + support whilst travelling

It was the client’s first time flying, and she required full support for her journey from Kyiv: train + flight.
We planned a convenient itinerary and allowed for a 6-hour layover in Budapest — the customer was able to take a stroll through the city centre. We explained how to find her way around the city, which transport to use and how to buy a travel pass. When her flight was delayed at the airport, we explained how the meal voucher worked and helped her find her way to the gate. The client felt confident at every stage of her journey.

Corporate travel

We organised a corporate break in Italy (Puglia) for over 50 of the company’s employees. The participants flew into different airports but stayed at the same hotel. We organised all the transfers (meet and greet, transport to the hotel, return transfers). Everything was planned down to the last detail.

Unaccompanied children

During the war, in 2022, we helped 11 children travel to the US and Canada to be reunited with their parents. The children flew under the airline’s supervision. The difficulty lay in the fact that not all airlines allow a child to board without a letter of authorisation from their parents. We found an airline, arranged the itinerary and monitored the flight from check-in right through to the child being handed over to their parents.

Snowfall in Istanbul

In February 2023, more than 240 flights were cancelled due to snowfall. During this period, 10 customers found themselves in a situation in Istanbul. We monitored the flights, reacted quickly and rebooked passengers onto alternative flights — everyone arrived with minimal stress.

The "Star Time Camp" in Spain

A transfer service was organised for over 150 children from various countries (including Ukraine). The itinerary included a train journey, a private coach and a flight. Particular attention was paid to border crossing procedures, visa requirements and escort services. Individual itineraries were put together for children from other countries. We were in constant contact with our parents.

Retreat in Paro (Bhutan)

A complex flight to Bhutan was organised for a group of nine participants. We arranged itineraries for passengers from various countries to Delhi, where the group met up and flew on together to Paro. Business-class tickets were purchased and a VIP meet-and-greet was arranged at the transit point in Delhi to ensure a swift passage through security.

Ready for Have a pleasant journey?

Olena Bezrukava

Founder and owner of the FlyPoint travel concierge service

My name is Olena, and I’ll be looking after you throughout your trip, from the moment you book until your return.